When you install Ubuntu, it doesn’t give you the option of creating a root account.  Only a user.  Ubuntu is more desktop oriented so it pretends to not actually have a root account.  This only works so long as you don’t legitimately need it for something.  If you do, there is a simple trick to get a root shell.

Pop open a terminal window and type:

sudo passwd

You will be prompted for your current account’s password.  Next you will be prompted to set the root password and confirm it.  Now type:

su

You should be prompted for the password you just created and then you will be handed a root shell for your efforts.